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发贴数 : 3799
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发布时间 : 2006/9/16 18:16:46  

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干洗店
开一家干洗店的投资至少六、七万元,但如果经营得当,加上运气好得话,投资回报率不错。在市中心经营一家干洗店已经七年的朱枫表示,做干洗衣服这一行,最重要的是顾客之上,服务第一。

朱枫当年是从一个韩国人手里接手这家干洗店的。她十一年前从南京移民来多伦多,开始在一家制衣厂当烫衣工人,所以学会了一套烫衣服的技能。她表示,开干洗店,分洗衣、烫衣两大业务,洗衣很容易,但烫衣有讲究,所以最好是会这行的人来做。

干洗作为服务行业中的一种,赚的是为顾客服务的钱。朱枫说,每一位顾客送来洗烫的衣服都是不一样的,他们的要求也各不相同。经营者唯有尽量满足。她说,她店里有一位顾客,一次送来一条长裙,要她把原有的褶子全部烫平,不留痕迹;下一次再来时,又要求把长裙的褶子全部烫回去。如果店主人自己懂得烫衣技巧,就比较容易做到让顾客满意。

朱枫说,烫衣这门技术需下功夫钻研。一旦经营干洗店,会碰到客人送来各式各样的衣料质地,需以不同温度不同力度的烫法来对应。如果处理不当,就会损坏衣服,最後向客人作出赔偿。有一次顾客送来一条裙子,极象真丝,结果却是仿真丝的,最後她赔给客人三百多元。

上干洗店的人,每次总要去两次,一次送衣服,下一次再去取。朱枫说,每天接触很多客人,服务态度一定要好,笑脸相迎,诚恳以待。再说干洗店做的是回头客生意,为了吸引客人下次再来,就必须对他们热情。当客人送衣服来时,要当著他 (她 )的面,再把各个口袋掏一遍,发现有东西,当场交给客人。当客人来取衣时,一边把衣服交给对方,一边向他们简单介绍一下自己对衣服的一些处理意见,诸如「袖口有油渍,我洗干净了」。还如「有一粒钮扣松了,我缝好了」等等。

朱枫表示,经营干洗店有一项看不见的损耗,也是一项无形的收入。就是经常有客人将衣服送来之後,到时却不来取。这是因有些客人不想付这笔洗烫费造成。按照行规,客人不按时来取衣,应先打电话催促,若催促无果,等半年後仍不来取,店主便可对衣服自行处理。朱枫说,如果经营者有改衣服的手艺,那末就可将这些无人要的衣服经改制後再卖出去。从而把一笔亏损变成利润。

以朱枫的经验,如果经营干洗店得法,再加上一点运气,那末两、三年下来,除了夫妻两人在店里劳动的薪水,也可以把当初投资的七万元左右收回来。

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